Terms and Conditions

These Terms and Conditions govern the rights and obligations between the operator of the website https://www.soulbalance.sk and customers (hereinafter referred to as “client”) in providing stays, retreats, and related services.

1. Operator
Soul Balance Resort
Habaraduwa, Sri Lanka
Email: info@soulbalance.sk
Phone/WhatsApp: +94 903 224 315
Website: https://www.soulbalance.sk

2. Scope of Services
The operator offers through the website, in particular:

  • Stays at Soul Balance Resort,

  • Yoga and wellness retreats,

  • Ancillary services related to the stay (yoga, meditation, meals, program).

Detailed information about services is available directly on the website.

3. Reservation and Contract Formation
Reservations can be made:

  • via the reservation form,

  • by email or other written communication.

By submitting a reservation, the client confirms that they have read and agree to these Terms and Conditions.

The contractual relationship is established upon confirmation of the reservation by the operator.

4. Price and Payment Terms
Service prices are listed on the website or in an individual offer.

The operator reserves the right to request:

  • a deposit,

  • or full payment in advance.

Payment is made by the method agreed upon during the reservation (bank transfer or another agreed method).

The price includes only the services explicitly stated in the offer.

5. Cancellation Policy
The client may cancel a reservation in writing (email).

Cancellation fees may vary depending on the type of stay or retreat and will be communicated at the time of booking.

In case the stay is canceled by the operator, the client is entitled to:

  • a refund of the paid amount,

  • or an agreement on an alternative date.

6. Client Rights and Obligations
The client is obliged to:

  • provide accurate and complete information,

  • follow the rules of the stay and the instructions of the staff,

  • respect other guests and the character of the resort.

The operator reserves the right to terminate a client’s stay without compensation in case of serious violation of the rules.

7. Liability
The client participates in programs (yoga, meditation, physical activities) at their own risk.

The operator is not responsible for:

  • the client’s health condition,

  • the client’s personal belongings,

  • damage caused by force majeure.

8. Complaints
Any complaints must be reported immediately during the stay to be addressed on site.

Complaints made after the stay will be evaluated individually.

9. Data Protection
The processing of personal data is governed by a separate document – Privacy Policy (GDPR) available on the website.

10. Final Provisions
The operator reserves the right to modify these Terms and Conditions.

The valid version is always published on the website.

These Terms and Conditions take effect on December 14, 2025.